How do I improve the quality of my Skype call?

There’s nothing more frustrating than setting up a conversation with a friend or family member on Skype and the video quality being poor. Frozen images, broken speech…it’s not exactly ideal for a good catch-up, is it? Fortunately, there are a few ways you can improve the service you receive.

Check your settings

Before you get frustrated with Skype, check your call settings, as this might be why you can’t see or hear your friend (or they can’t see or hear you). Check the microphone icon on the bottom of the screen; if you’ve got the mute function activated, then that’s why the person on the other end of the line can’t hear you. You will also need to click on the camera icon to ensure your friend can see you.

Keep your laptop/phone still!

It’s another pretty obvious tip, but it’s really important. If you’re carrying your device around with you while Skyping, it’s going to affect the quality of the call. Make sure your device is still and that you’re in a relatively quiet environment.

Test 4G and Wi-Fi

If you’re on a mobile device, you might find that 4G works faster for you than a Wi-Fi connection, although be very careful if you’ve got a mobile data limit. Check which works better for you by switching between networks in your smartphone settings.

Don’t have lots of Internet tabs open

Another simple step you can take is ensuring you’re not overloading your computer with tasks when you’re Skyping. It’s probably not a good idea to download files while you’re conducting a video call, for instance, as that will limit the bandwidth available for Skype.

Use headphones

If you and your friend can hear an echo effect, then it’ll be because the speakers are set to a high volume. You can stop this by investing in good quality headphones, which cut out the noise.

Use Quality of Service

You can improve the quality of a Skype call by going into your Router and enabling a Quality of Service function. This works by ensuring that all other applications are completely ‘closed’, and that Skype is prioritized while you’re making a call.  It can be a little technical, but a quick Google search on your router will show you how to do this.

Alter webcam settings

Access settings by going into ‘tools’, then clicking ‘options’ and ‘video settings’. Here you’ll be able to change brightness and color levels to make the picture much clearer.

As you can see, there are plenty of steps you can take to improve your Skype video call. If you’ve got any questions, please tweet to us or post a comment below.